Refund policy

1. Returns Eligibility

In compliance with Saudi Arabian Consumer Protection Law and E-Commerce Regulations, we accept returns under the following conditions:

Eligible for Return:

  • Damaged or defective products
  • Incorrect items received
  • Items not as described
  • Unopened items in original packaging within 14 days of delivery

Not Eligible for Return:

  • Personalized or custom-made items
  • Opened hygiene-sensitive products
  • Digital products
  • Items damaged due to customer misuse

2. Return Timeframe

Standard Returns: 14 days from delivery date

3. Return Process

  1. Contact Customer Service: Initiate return request within eligible timeframe
  2. Return Authorization: Receive return approval and instructions
  3. Package Item: Include original packaging and all accessories
  4. Ship Return: Use provided shipping label or instructions
  5. Inspection: We inspect returned items upon receipt
  6. Refund Processing: Refund issued within 14 business days after approval

4. Refund Methods

  • Credit/Debit Card: 7-14 business days to reflect on your statement
  • Bank Transfer: 3-5 business days
  • Store Credit/Wallet/Cash: As per payment method used

5. Return Shipping Costs

  • Defective/Wrong Items: Free return shipping
  • Change of Mind: Customer bear return shipping cost

6. Conditions for Return

  • Original tags and packaging must be intact
  • Product must be unused and in original condition
  • All accessories and free gifts must be included
  • Return request must be made within specified timeframe

7. Exchange Policy

We offer exchanges for:

  • Different size or color (subject to availability)
  • Defective products
  • Wrong items shipped

8. Cancellation Policy

Orders can be cancelled within 24 hours of placement if not yet shipped. Contact our customer service immediately for cancellation requests.

9. Non-Refundable Items

  • Gift cards
  • Downloadable software products
  • Personal care items (if opened)
  • Personalized products

10. Late or Missing Refunds

If you haven't received your refund within the specified timeframe:

  1. Check your bank account again
  2. Contact your credit card company
  3. Contact your bank
  4. Contact us at: contact@danielkleinksa.com

11. Sale Items

Only regular-priced items may be refunded. Sale items cannot be refunded unless defective.

12. Contact Information

For return requests and refund inquiries:

Email: contact@danielkleinksa.com
Phone: +966537667760
Business Hours: Sunday - Thursday (9 AM - 3 PM)

Miraq Lifestyle Company
Commercial Registration: 7050812648
VAT Number: 313138022300003
REMB3791, Prince Abdulmohsin Bin Abdulaziz, 8029, 3791, Riyadh 12842, Saudi Arabia